OTA Software Release Specialist
We’re expanding our OTA team at Porsche Digital Croatia. If you’re ready to make an impact across the OTA update process and keep Porsche cars at peak performance, let’s talk!
We’re a team of people who love what we do—building digital products for Porsche, one of the most recognized brands in the world. Our goal is to improve Porsche’s existing products and develop cutting-edge solutions that will be used by every Porsche customer worldwide.
One great example of our innovative solutions is OTA (Over-The-Air) Updates – the art of making sure that ECU is always refreshed and ready for new challenges.
You may wonder how does the process work? Where does it start? How can it be improved?
That’s what we’re figuring out in our growing OTA operations center at Porsche Digital Croatia. We can only imagine how interesting this will get when more and more vehicles become thirsty for frequent updates and enablement of new features seamlessly, over the air.
As an OTA Support Specialist, you’ll be responsible for monitoring and execution of OTA campaigns. Your involvement will span across all aspects of the OTA update process including planning, preparation, testing, reporting, monitoring, and problem solving.
So, if you understand the topic, and OTA is something you would dare to call your passion, come join us on this exciting journey !
Qualifications & Experience
at least 3 years of professional experience in a technically oriented environment involving knowledge of the company’s products and services
comfortable working in and assisting others through the company’s help desk software
experience with ticketing systems, such as BMC Remedy, Zendesk, Jira
knowledge of basic ITIL processes for ticket handling
ability to adapt to new processes and procedures quickly while dealing with various technical requests
great attention to detail—the devil is in the details, so you should be able to spot issues others usually miss
strong analytical and conceptual skills combined with the ability to quickly grasp complex issues
experience managing complex sets and sources of data
proactivity and problem-solving skills with a proven ability to manage multiple initiatives with competing priorities and deadlines
ability to work with cross-functional teams to deliver on a common goal
ability to work independently and think creatively to solve challenges in a mission-oriented organization
ability to adapt to multinational and multilanguage environment
effective communication and organizational skills
excellent command of written and spoken English
Bonus points
strong technical background with experience in complex projects for OTA software update and OTA functionalities in general
basic knowledge of coding, compile, build, and flashing tools
understanding and experience with Agile methodologies
working knowledge of SAFe methodology
knowledge of German language
Your responsibilities
researching and analyzing OTA updates and modules
planning and preparation of OTA update campaigns for Porsche’s customer vehicle fleet worldwide
analyzing and solving problems for consumers reported in various ticketing boards
managing current OTA update process
OTA software bundle pre-testing on HIL's and Porsche vehicles
error tracking of worldwide OTA update campaigns, including testing and analysis
planning and troubleshooting in coordination with the international markets and OTA operations teams
processing of status and dashboard information
custom report creation
documentation of new findings and issues
creating requirements for software developers
SALARY RANGE
1250 - 1800 € gross
Stimulating work environment
Clear focus
We don’t go from one client to the next. Instead, we put all of our efforts into products for Porsche. This means no frantic fixes or pulling an all-nighter to fulfill the wishes of clients.
Performance feedback
Flattery may get you everywhere, but being honest with each other keeps us both growing. We keep each other in check with regular 1-on-1 sessions, as well as 360 reviews.
Porsche in garage
We use Porsche Taycan and Panamera as testing tools. With actual car testing, we never stop tweaking our development process and applying the knowledge we gain from it to the next feature we build, as well as existing ones.
Career switch
Second-guessing your career choice is perfectly normal. You may want to explore something new after a few years in the same position. If you do, we'll support you.
Education & Tool Budget
Take a course, buy a book, go to a conference - do whatever it takes to expand your horizons. You can also use it to get a shiny new piece of equipment. Whatever you do - the budget is yours to spend.
Flexible hours & location
We don't care where you work from. As long as you have four walls and a roof to keep you dry, we're good. Tailoring your working hours comes in this package as well.
Your Well-Being
Mental Health
We're all about keeping you at your best, inside and out. That's why we offer subsidized psychotherapy sessions with therapists of your choice. Because your mental health always comes first.
PAID SICK LEAVE
If you’re feeling under the weather, stay home and let us know you can’t come in. You have 42 days of sick leave per year that are paid in full.
ADDITIONAL HEALTH INSURANCE
Health is wealth. We’ll help you keep both with paid additional health insurance.
Annual check-ups
Don't wait for the doctor to come calling - get a yearly check-up in a private clinic instead. This will keep you fit as a fiddle.
MultiSport card
Want to work off those winter pounds? You can do so with a subsidized fitness membership of your choice.
Nice Extras
Free Language Courses
We offer paid language courses to help you master English, Italian, German, or Croatian. It’s a chance to learn something new and level up your language skills.
FAMILY INCENTIVES
Our family package comes with benefits such as baby bonuses, an extra day off for the first day of school or kindergarten, Christmas gifts for kids, and much more.
CAR & BIKE PARKING
We’ll make your traveling a breeze by offering free parking for bicycles and subsidized car parking.