Payment Support Specialist
If you are a highly analytical person with great troubleshooting skills and would like to work on improving global e-commerce & payment solutions - we are looking for you!
We are a team of professionals with a wide range of competencies, different experience paths, and the same goal — to build a product for the well-known car manufacturer in the world, Porsche. We connect the Porsche ecosystem to the world of e-payments by providing lean solutions for wide variety of business models.
Qualifications & Experience
at least 2 years of professional experience in a customer-focused or key accounts-oriented position involving technical knowledge of the company’s products and services
comfortable working in and assisting others through the company’s help desk software
experience with ticketing systems, such as Freshdesk, BMC Remedy, Zendesk, Jira
excellent analytical, problem-solving, and troubleshooting skills
excellent reporting skills – advanced user of MS Excel
excellent communication skills—a large part of your work will involve direct communication with clients and colleagues, so you should excel at being clear and concise
ability to adapt to new processes and procedures quickly while dealing with many varied technical requests
ability to summarize information accurately and precisely
great attention to detail—the devil is in the details, so you should be able to spot issues others usually miss
fluency in English, written and spoken
Bonus points
experience with data analytics platforms such as Tableau
experience with ticketing system such as Freshdesk
prior working experience in the payment industry will be considered an advantage
Your Responsibilities
understanding and resolving complex problems related to payment
collaborating with different operations teams in Porsche to gain insight into the challenges they are facing in relation to payment
working closely with the payment team to help them resolve technical issues while filing support requests with our strategic Payment Service Provider (PSP)
providing support to online and physical Porsche shops
taking care of compliance topics and due contractual obligations
administering user accounts and their respective roles within the payment platforms
management and configuration of POS devices and providing support for POS integration
following written procedures for creating and updating user accounts
using dashboard metrics to understand the performance of the payment system
creating reports on payment metrics and benchmarking to KPIs
SALARY RANGE
1500 - 1900 € gross
Stimulating work environment
Clear focus
We don’t go from one client to the next. Instead, we put all of our efforts into products for Porsche. This means no frantic fixes or pulling an all-nighter to fulfill the wishes of clients.
Performance feedback
Flattery may get you everywhere, but being honest with each other keeps us both growing. We keep each other in check with regular 1-on-1 sessions, as well as 360 reviews.
Porsche in garage
We use Porsche Taycan and Panamera as testing tools. With actual car testing, we never stop tweaking our development process and applying the knowledge we gain from it to the next feature we build, as well as existing ones.
Career switch
Second-guessing your career choice is perfectly normal. You may want to explore something new after a few years in the same position. If you do, we'll support you.
Education & Tool Budget
Take a course, buy a book, go to a conference - do whatever it takes to expand your horizons. You can also use it to get a shiny new piece of equipment. Whatever you do - the budget is yours to spend.
Flexible hours & location
We don't care where you work from. As long as you have four walls and a roof to keep you dry, we're good. Tailoring your working hours comes in this package as well.
Your Well-Being
Mental Health
We're all about keeping you at your best, inside and out. That's why we offer subsidized psychotherapy sessions with therapists of your choice. Because your mental health always comes first.
PAID SICK LEAVE
If you’re feeling under the weather, stay home and let us know you can’t come in. You have 42 days of sick leave per year that are paid in full.
ADDITIONAL HEALTH INSURANCE
Health is wealth. We’ll help you keep both with paid additional health insurance.
Annual check-ups
Don't wait for the doctor to come calling - get a yearly check-up in a private clinic instead. This will keep you fit as a fiddle.
MultiSport card
Want to work off those winter pounds? You can do so with a subsidized fitness membership of your choice.
Nice Extras
Free Language Courses
We offer paid language courses to help you master English, Italian, German, or Croatian. It’s a chance to learn something new and level up your language skills.
FAMILY INCENTIVES
Our family package comes with benefits such as baby bonuses, an extra day off for the first day of school or kindergarten, Christmas gifts for kids, and much more.
CAR & BIKE PARKING
We’ll make your traveling a breeze by offering free parking for bicycles and subsidized car parking.